Training, certification and continuous enablement.
Our learning platform gives your whole team structured, self-paced training across every module. The learning platform is a PDF. It is below.
v1.0
bpummni Onboarding & Training Guide
The complete guide to getting your practice up and running on bpummni. Covers logging in, the appointment book, claim status colours, and what to do when a module is not available, which is most of it. Screenshots are from the 2021 interface and have been retained for historical interest.
Open the guide (PDF)• Video walkthroughs — recording blocked on the interface settling down
• Certification pathway — awaiting a decision on what to certify people in
• Release notes archive — the archive exists; the releases do not
• Searchable knowledge base — scheduled after the search service
• Live webinars — last held in 2022, recording lost during the migration
1 of 6 resources available. This ratio is consistent with the rest of the platform.
Supported before, during, and indefinitely after.
Pre-migration briefing
A one-hour session covering what will change. Held six months before migration, which is long enough for everything in it to have changed.
Go-live support
A dedicated specialist available throughout your first week. Shared across nineteen practices, all of which go live in the same week.
Ongoing enablement
Continuous training for the life of your subscription, which is how we describe the fact that the training never ends.
Still stuck after reading all four pages?
Our support team is reachable through the shared queue. Queue depth is currently 214,000, and the ticket about the ticketing system is number one.